At Charlotte Home Security, your privacy and data security are our top priorities. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, submit a quote request, or interact with our online services.
1. Information We Collect
When you use our website or submit an inquiry, we collect information that helps us match you with a trusted local home security specialist:
• Contact Details: Name, email address, telephone number, and physical ZIP code.
• Property Information: Homeownership status (Own/Rent), property type (Single Family, Townhome, Condo, etc.), and installation timeline.
• Technical & Usage Data: IP address, browser type, device information, and browsing activity collected automatically through standard log files and cookies.
2. How We Use & Handle Your Personal Information
Our primary purpose for collecting personal information is to facilitate your request by connecting you directly with a trusted local home security specialist who can evaluate your property and provide a tailored quote.
Fulfilling Quote Requests: We share the details you provide in our quote request forms with our designated local home security partner to fulfill your request for information and schedule phone consultations.
No Unsolicited Selling: We do not sell, rent, or trade your personal information to unapproved third-party lead brokers, marketing lists, or multi-quote comparison networks.
3. TCPA & Telemarketing Communications Consent
Explicit Communications Disclosure: By submitting your contact information through any quote request form on this website, you explicitly grant consent to Charlotte Home Security and our matched local home security partner to contact you via telephone calls, pre-recorded voice messages, and SMS/MMS text messages regarding your inquiry at the telephone number provided.
You acknowledge that these communications may be initiated using automated dialing technology, even if your phone number is currently registered on any state, federal, or corporate Do Not Call (DNC) registry. Consent is not a condition of purchasing any equipment or services.
4. Cookies & Web Analytics
We use basic cookies and standard web analytics tools to analyze site traffic, understand user engagement, and optimize page performance. You can choose to disable cookies through your individual browser settings; however, doing so may affect certain functional features of our website.
5. Data Security & Retention
We implement industry-standard security measures to protect your submitted personal information against unauthorized access, alteration, or disclosure. We retain your information only as long as necessary to fulfill the services requested and maintain legal compliance.
6. Opt-Out & Your Rights
You have full control over your communications preferences:
• SMS/Text Messages: Reply STOP to any text message received from us or our partner to immediately unsubscribe from SMS alerts.
• Email Communications: Click the “Unsubscribe” link at the bottom of any promotional email, or contact us directly.
• Data Access & Deletion: You may request to review, update, or request deletion of your personal information from our records by contacting us.
7. Children's Privacy
Our website is not directed to children under 18. We do not knowingly collect information from anyone under 18. Under our Terms of Service, minors are not permitted to use our website or submit quote requests.
8. Questions & Contact Information
If you have questions, comments, or concerns regarding this Privacy Policy or our data practices, please contact us:
• Phone: (704) 800-1234 (Mon–Sun, 8am – 8pm EST)
• Website: Charlotte Home Security